Flexdrive frequently asked questions

 

The basics

Where can I find Flexdrive?

Currently, Flexdrive is available in the Atlanta GA, Austin and Dallas / Fort Worth TX, Cherry Hill and Turnersville NJ, Christiansburg VA, Philadelphia and South Florida.

When will Flexdrive be in my area?

More locations are coming! To stay tuned, sign up for our email list or follow us on Facebook, Twitter, and Instagram. If you like, you can email us at memberservices@flexdrive.com.

How does Flexdrive differ from renting, buying or leasing a car?

The cost of renting a car adds up fast. A common daily rate is $60-$100, and that’s before you factor in insurance costs, tax and miscellaneous fees. When you own a car, you have to deal with a down payment, registration, trips to the DMV, loan interest, maintenance, insurance costs—the list goes on. Not to mention the value of your owned vehicle depreciates over time. Plus, your needs may change, leaving you stuck with a car you barely drive or don’t really want. When you lease, you’re committed to a specific vehicle for the whole lease term, usually 12-36 months. Plus, you're paying interest and tax on the lease. With Flexdrive, there’s no headaches and no long-term commitment. All your car costs are bundled into a simple single subscription fee so there are no surprises. Whether you need a car for a week or a year, Flexdrive membership is flexible. That’s our mission: to bring you #thenewwaytocar.

How does Flexdrive work?

Flexdrive partners with established car dealerships in your area. You need a car? They’ve got cars. The big difference? You don’t buy or lease these vehicles. Instead, you select one you like and subscribe to it, all through the Flexdrive app. There’s no haggling, no hours of waiting and paperwork.

What's the minimum subscription length?

You can subscribe to a car for as little as 7 days or as long as 28 days at a time. You don’t have to stop there, though—you can renew your subscription as many times as you’d like. Some Flexdrive Members only need us week to week, and other Flexdrive Members have been in their vehicles for almost 2 years.

What types of vehicles does Flexdrive offer?

A variety! While the majority of vehicles are full-size or mid-size late model sedans and compact vehicles, we also stock full-size and compact SUVs. Luxury cars, trucks, hybrids and micro / mini cars are often available at some Flexdrive locations. Download the app to see current inventory in your area. Can’t find the vehicle you’re looking for? Please, contact your local authorized Flexdrive dealer.

What are the total costs involved in a Flexdrive membership?

To start your subscription, you’ll pay a single subscription fee that includes the car, insurance, maintenance and roadside assistance.

  • You’ll also pay a refundable security deposit to start your first subscription. The deposit amount varies by dealership and vehicle type.
  • If you return the vehicle after your subscription ends, you’ll be responsible for a late fees.
  • If you return the vehicle in a condition that requires us to clean and/or recondition it, you may incur additional fees.
  • You’ll be responsible for any tolls or violations.
  • Your location may require local/state vehicle taxes, which are typically no more than $2-$5 per day.
  • In some markets, your subscription may include a mileage limit. For subscriptions with mileage limits, you’d pay an additional fee - either $10 or $15, based on your market’s policy - for every hundred miles you drive over your limit.

Why do some markets have mileage limits?

Having reasonable mileage limits help us ensure that our vehicles stay in good condition so that we can keep you on the road. It also helps us keep our costs down, which in turn allows us to keep your subscription costs fair and reasonable.

Can I use a Flexdrive vehicle to drive for ridesharing services?

Flexdrive vehicles are prohibited for commercial hire (with the exception of transportation network company (“TNC”) use, but only to the extent such TNC provides insurance coverage for liability occurring during the use of the Vehicle for TNC purposes).

Getting in your first car

How do I apply for Flexdrive membership?

Download the app and tap GET STARTED. The app will walk you through accepting our membership agreement and capturing your driver's license. Provide a credit card and review your details and submit. That’s it! You’ll be notified shortly on your approval status.

What are the requirements to become a Flexdrive Member?

  • • You have to be at least 21 years old or the age required by applicable state law, if such age is less than 21 years old (for example, to rent vehicles in New York and Michigan, you must be 18 years old).
    • Why? Since insurance is included with your subscription, this helps us keep our subscription fees affordable for everyone.
  • You have a valid driver’s license with at least 3 years of driving history.
  • You have credit card in your name so we can process your payments.
  • You have a mobile phone in your name so we can send you alerts.
  • You have a clean driving record from the past 3 years. That means no more than 1 minor violation in the past year or 2 minor violations in the past 3 years. If you have more than 1 major violation in the past 3 years, unfortunately we won’t be able to offer you Flexdrive Membership.
    • Why? Safe driving habits are incredibly important to Flexdrive. This type of Membership screening process is another way that we are working to keep Flexdrive subscriptions affordable for everyone.

When will I hear back on whether I’m approved for Flexdrive Membership?

Approvals typically go through within a few minutes. If you’re approved, you’ll receive an email notification with your next steps. In some cases, approvals may take longer, or you may need to provide additional information so we can process your application. If you haven't heard back from us in 24-48 hours, please email us at memberservices@flexdrive.com.

How do I reserve a car?

Use the Flexdrive app to browse available inventory. Pick a vehicle you want to drive and tap RESERVE. Next, we’ll collect your subscription fee along with your refundable deposit and then you schedule your pickup time

If you're not already an approved Flexdrive Member, please apply for membership first. Once you’re approved, you’ll be able to follow the above instructions to get on the road.

What should I bring with me to pick up my vehicle?

Please bring your driver's license along with the credit card you have on file with your Flexdrive Membership.

How long will it take for me to pick up my vehicle?

Your vehicle pickup should take about 15 minutes.

Your Market Manager or representative will greet you and verify your license and payment card. Together, you'll inspect the vehicle for damages. The Market Manager will walk you through how to take advantage of your Flexdrive Membership, including how to handle maintenance, what to do if there’s an accident, etc. Then you’ll sign your subscription agreement and be on your way!

If you're running late, please contact your pickup location.

Can other people drive my Flexdrive car?

No. The way your subscription works today is that only you—our approved Flexdrive subscriber— are covered under your subscription's insurance. Therefore, only you are allowed to drive your Flexdrive vehicle. You will be personally responsible for anything that happens if someone else is behind the wheel.

Your subscription

Can I swap vehicles during my subscription?

Want to change cars? That's the beauty of Flexing it. To request a swap, contact your local Market Manager.

How do I renew my subscription?

You can renew your current subscription up to two days before it ends. In the app, just tap the RENEW button in the app. From there, you’ll be able to select a subscription period, view pricing and pay.

How do I pause or cancel my subscription?

At the end of your current subscription, simply return your vehicle to your local Flexdrive by your subscription end date. You can also return your vehicle prior to the end of your current subscription period, but we do not pro-rate subscription fees based on early returns.

Can I return my vehicle by dropping it off after hours?

We strongly recommend that you return your vehicle during your local Flexdrive's business hours. This way, you'll be present for the check-in and inspection. If you absolutely need to make a drop-off after business hours, please call your Market Manager in advance. Keep in mind that you won't be able to dispute fees related to your return inspection if you're not present for the inspection.

How does maintenance work?

For routine maintenance, Flexdrive foots the bill! You may receive a courtesy call from Flexdrive letting you know that it's time for a tuneup. Or, you may notice an issue with how your vehicle is driving.

To make a service appointment, contact one of your local Flexdrive maintenance partners. These maintenance partners will vary according to your location, but we have a network of trusted maintenance experts, including

Firestone, Tires Plus and Pep Boys. If you're unsure of where to go, email us at memberservices@flexdrive.com and we'll give you a recommendation.

Want to save time? Call ahead to make an appointment. Mention that you're a Flexdrive member, and Flexdrive will pay for the maintenance through a purchase order. Give the maintenance company the ARI phone number on your Flexdrive packet (866.353.9399) and request that they have the purchase order ready in advance. We also recommend avoiding Saturdays or going in for service right before a holiday.

How do I reach my local market manager?

Your Market Manager should provide you with their business card when you pick up your car. You can also connect with us at memberservices@flexdrive.com.

How do I update account details like my payment method?

You can manage everything about your Flexdrive Membership and Subscription through the Flexdrive app. Use the “My Account” section in the Flexdrive app to keep your contact info and payment details up to date.

Vehicle issues

What if my car breaks down?

If you feel unsafe, call 911 first. For issues like flat tires or dead batteries, call 866.353.9399 for Roadside Assistance. You can also dial this number through the Flexdrive app, plus it’s also printed on the Flexdrive Member envelope in your glovebox. Once you’ve received help from Roadside Assistance, please contact your Market Manager.

I got into an accident. What should I do?

First, call the police to report the accident. Get the information of all other parties involved, including names, contact info and insurance policy numbers. Your insurance information is in the Flexdrive Member envelope in your glovebox. Next, please call us at 866.353.9399 to report the claim, and we’ll walk you through the next steps.

What if I get a ticket or don't pay a toll?

You are responsible for covering the cost of traffic violations, citations or tolls that you may incur. Here’s how it works: since Flexdrive is the registered owner of the vehicle, Flexdrive will receive the bill for any tickets or tolls you incur, which we will then bill back to you at the end of your current subscription period. These charges will need to be paid in order for you to renew your subscription. If you have any questions about tickets or tolls, please contact Flexdrive Member Services at memberservices@flexdrive.com.

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